How to have a kickass Sales Process You can’t beat a good process! Why? Because it saves time, energy and money. How? Calmly and logically identifying best practice for you, and your clients, and turning it into a process stops you being thrown off course when the emotion of a specific situation emerges. A good […]
5 Ways to Improve Your Productivity
5 Ways to Improve Your Productivity* (*Being busy is not necessarily being productive.) Have you ever heard the term “busy idiot”? Of course, I’m not suggesting for a moment that you are one, but many of us business owners sail close to the wind on this one from time to time. It was Gordon Ramsay […]
Ally Ilott – Client Success Story Revisited
The Original Challenge When we first worked with Ally Ilott from will writing firm Heritage Estate Planning, she was using spreadsheets to manage her growing business. Her main challenges, perhaps unsurprisingly, were tasks, including prospective clients, falling between the cracks. We designed and implemented a bespoke Capsule CRM solution and, this week, we revisited Ally […]
Why Customer Experience is the Hot Theme for 2022
Why Customer Experience is the Hot Theme for 2022 Customer experience software experts, Zendesk, say that 2022 is the year of customer service-led growth. Why? According to their blog, the pandemic has made customers more discerning than ever with over 60% saying they will defect from a brand after just one bad experience! It’s critical for future […]
The Data Protection Fee – to pay or not to pay?
The Data Protection Fee – to pay or not to pay? On 25 May 2018, the Data Protection (Charges and Information) Regulations 2018 (the 2018 Regulations) came into force, changing the way the Information Commissioner’s Office funds their data protection work. Under the 2018 Regulations, organisations that determine the purpose for which personal data is […]