As a business expands, the transition from individual responsibility to teamwork often results in the lack of a structured system. In such instances, a comprehensive Contact Relationship Management (CRM) system like Capsule proves invaluable. Capsule is well-placed to facilitate a smooth and transparent way of working. This functionality is particularly beneficial for small, closely-knit teams, […]
Customer Journey Mapping
5 Reasons Why Consultancy Businesses Overlook the Power of CRM
5 Reasons Why Consultancy Businesses Overlook the Power of CRM CRMs, typically thought of as Customer Relationship Management systems, have revolutionised how companies manage their data, improve interactions, and bolster business growth, and when CRMs are thought of Contact Relationship management systems the power of them is greatly magnified! This is because all of our […]
Darren Ricketts – Client Success Story
When it comes to CRMs, it’s important that you choose one that is a good fit for your business. Capsule has many advantages, not least that it can grow as your business does but one thing many people say is that it is intuitive to use. When we worked with Darren Ricketts from Engage Accountancy, […]
Mari Milsom – Client Success Story
By far the best approach to using a CRM system is to implement it at an early stage in your business growth journey. Often, we let our data become unwieldy or our leads get lost before we realise we need a process to capture everything. Capsule is excellent at providing a safe pair of hands […]
Emma Ewing Client Success Story
If your business is growing, there are certain ways to ensure you can deliver a consistently good service to your clients and having reliable, repeatable systems and processes is one of them. Looking back, Emma Ewing was at an early stage in her growth but she’s convinced she’d never have achieved what she has without […]